Страхование и компенсации

For parcel loss/damage, we’ll compensate per the compensation standards of each line, and you can request after-sales or contact online customer service for compensation.

1. Compensation timeliness measurement standard: Starts from the parcel is sent from the warehouse;

2. Activity time: September 1, 2023,

3. Compensation method: The user can contact customer service, and then customer service will refund the compensation amount to the user's account after verification.

Disclaimer:

1. Force Majeure: Including but not limited to war, natural disaster(earthquake, cyclone, storm, flood, etc.), nuclear radiation, nuclear explosion, nuclear contamination, and other radioactive contamination.

2. Customers can not provide related proof.

3. Exceeding the application deadline(no inquiry or no compensation request after signed within 7 days or shipped within 45 days ), or the parcel was delivered during the application time.

4. The parcel was stolen or missing for certain reasons after delivery.

5. Products related to Non- Insurable categories,

Items in violation of the prohibition or restriction for delivery, 

Confiscated by the competent authority or dealt with in accordance with relevant laws &regulations.

6. The parcel was damaged or lost due to the customers’ responsibility, deliberate actions, or the product itself a reason.

7. Other situations that can not apply for compensation.